Payment, Refund & Return Policy

Payment Confirmation
Payment shall be made 100% against order confirmation. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Cancellation Policy
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to app.2 weeks for the refund transfer to be completed.

Returns & Refund Policy
Please email stating order ID, reason for the return, and proof of purchase. You may return/exchange an unused item in new condition within 14 days of purchase. We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging. All items must be in their original packaging and remain unused.

Customers will be responsible for returning the product to our warehouse address, any associated costs are not the responsibility of Functional Fitness Supply LLC.

No returns or exchanges on sale items.

If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.

You may return the items to the address below:

WH #1
6A Street
Ras Al Khor Industrial Area 2